Privacy Policy
1. Compliance with Applicable Law
Protecting the privacy of our users is of the utmost importance to www.iWantLoads.com. This Privacy Policy has been developed to safeguard the personal information of our customers, Shippers, and Transporters, and to ensure the confidentiality thereof is maintained at all times.
In developing this Policy, iWantLoads has taken cognisance of the provisions of:
- The Constitution of the Republic of South Africa (Act 108 of 1996);
- The Electronic Communications and Transactions Act (Act 25 of 2002);
- The Protection of Personal Information Act (POPIA, Act 4 of 2013); and
- The common law of South Africa,
to ensure full compliance with all applicable statutory requirements and best practices.
2. No Liability for Unauthorised Disclosure
While iWantLoads will take all reasonable steps to protect your privacy when you use our platform, we cannot accept liability for any unauthorised or unlawful disclosure of personal information by third parties who are not subject to the control or direction of www.iWantLoads.com.
3. Personal Information Defined
For the purposes of this Privacy Policy, "personal information" includes, but is not limited to:
- Full name and surname;
- Email address;
- Telephone and mobile number;
- Identity number or company registration number;
- Physical and postal addresses;
- Payment details, including banking or card information; and
- Business documentation submitted for KYC/AML compliance purposes.
4. Consent to Collection
By accepting the www.iWantLoads.com Terms and Conditions, you consent to the collection and processing of your personal information on an ongoing basis for the duration of your relationship with iWantLoads, subject to the limitations set out in this Privacy Policy.
5. Types of Information Collected
iWantLoads collects personal information when you:
- Register as a Shipper to post loads;
- Register as a Transporter to submit quotations and accept bookings;
- Submit documentation for identity or business verification (KYC/AML compliance);
- Complete a booking and process payment; or
- Participate in surveys or provide feedback regarding our services.
Where you elect to make payment by EFT, debit card, or online payment gateway, we may collect transaction-related information for reconciliation and regulatory compliance purposes.
6. Cookies
We make use of cookie technology — small data files stored on your device — to identify users, monitor platform usage, and enhance the overall user experience. You may disable cookies through your browser settings; however, doing so may affect certain platform functionalities.
7. Use of Customer Data
Personal information collected by iWantLoads is used solely for the following purposes:
- Enabling load postings, quotations, bookings, and payment processing;
- Facilitating escrow management and Transporter payouts;
- Conducting verification and compliance checks; and
- Communicating platform updates, service announcements, or relevant marketing information.
8. Service Announcements
In order to fulfil its service obligations, iWantLoads may from time to time send strictly service-related communications, such as notifications of scheduled system maintenance or platform downtime. These communications are not promotional in nature and, as such, may not be subject to opt-out.
9. Disclosure of Personal Information
Subject to your right to withdraw consent, you agree that iWantLoads may use and disclose your personal information for the following purposes:
- Account management, transaction processing, and regulatory compliance;
- Communication of service updates, platform improvements, or relevant offers;
- Disclosure to law enforcement authorities where required by subpoena, court order, or applicable legal process; and
- Disclosure to independent contractors or business partners, provided that such parties are contractually obligated to hold the information in strict confidence and to use it solely for the purpose of providing services on behalf of iWantLoads.
10. Retention of Personal Information
Personal information will be retained only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
11. Accuracy and Updates
iWantLoads endeavours to ensure that all personal information held on the platform is accurate and up to date. Users may from time to time be requested to verify or update their details via the platform.
You may review or update your personal information at any time by logging into your account or by contacting us at
12. Security
iWantLoads employs industry-standard security measures — including encryption, firewalls, and secure servers — to protect your personal information against unauthorised access, loss, or misuse. All personal information is stored securely in our customer database in accordance with applicable data protection standards.